Skip to main content

HPE 3PAR SRA upgrade from 6.1 to 6.5 failed with an Error - "Error1001.InstallUtilLib.dll:Unknown error"



I was working on upgrading HPE 3PAR SRA from 6.1.0 to 6.5 on VMware SRM 6.1 which was installed on Windows 2012 server. It was supposed to be straight forward process. Uninstall old SRA and install new SRA using the .msi file. That's it!

 When I logged into SRM server (windows 2012) to uninstall the HEP 3PAR SRA old version (6.1.0.170) using control panel - uninstall program feature. HPE 3PAR SRA did not show up in the program list in programs and features.

 I tried to install the SRA 6.5 directly but it failed with an error - Error1001.InstallUtilLib.dll:Unknown error.


Ok, so I thought of installing the 6.1 version. When I tried that it said the product is already installed on this server.

 Then I started digging into it more. I deleted all the entries that had HPE 3PAR 6.1.0.170 from registry, rebooted the SRM server - tried to install the SRA 6.5 - same error -Error1001.InstallUtilLib.dll:Unknown error. 

 Then I started looking out for Error1001.InstallUtilLib.dll:Unknown error. There were few solutions - some of them said its related to .net frame work.

 As per 3PAR SRA documentation that I read initially, it mentioned that .net framework is not needed if the SRM server is on 2012, which was in my case. But just to play around I installed the .net framework on the SRM server, rebooted the server and tried the SRA install again. And viola! I was able to install the SRA successfully this time. When I read the 'read me' file that showed up after completing the successful install - the first prerequisite was to have the .net framework.

 So to conclude, 

 For HPE 3PAR SRA 6.5 - .net framework is needed while installing SRA 6.5. You won't be able to install the SRA 6.5 without .net framework. 

 For HPE 3PAR SRA 6.1 - With SRA 6.1, even if you don't have the .net framework installed on the SRM server, the SRA will get installed successfully but it won't show up in program and features in control panel.

Labels:

Comments

Post a Comment

Popular posts from this blog

Upgrading HPE 3PAR SRA (Storage Replication Adapter) from 6.1 to 6.5

Here  are the high level step to upgrade the HPE 3PAR Storage Replication Adapter (SRA) - If old SRA is visible in add remove programs -  View certificates for old array (that will be removed after migration) from SRM server using following path and TPDsrm utility -        C:\Program Files\VMware\VMware Site Recovery manager\Storage\SRA\3Parinsrv>              TPDsrm.exe viewcert Uninstall old 3PAR SRA from SRM server using uninstall program feature. Reboot the SRM server. Install new 3PAR SRA using the .exe file provided by vendor. Check if you can see the new SRA in Program list. If so, reboot the SRM server.  Validate certificates for new array using following path and command on SRM server -        C:\Program Files\VMware\VMware Site Recovery manager\Storage\SRA\3Parinsrv>               TPDsrm.exe validatecert -s...
Post a Comment
Read more

How to Check Up Time of ESXi Host or Virtual Machine from vCenter Server

To check up time of ESXi host from vCenter server - Logon to vCenter Server -  If using C# (fat) client - click on cluster - on right side pane click on Hosts - select the up time option by right clicking on the header. The column will be added at the end. You can drag and drop column to place it in your view. If using HTML client - click on cluster - on right side pane click on Hosts - select the up time attribute from show/hide column by clicking on the header  If using web (Flash)  client - click on cluster - on right side pane click on related objects - hosts - right click on the header to show/hide column - click on up time attribute Similarly,  you can check the up time for a virtual machine by clicking on the virtual machine tab instead of host tab, but only caveat  is vCenter gives you up time of a virtual machine according to reboots performed from the vCenter. So, rather than rebooting server fr...
Post a Comment
Read more